CONCERN: EAP Employee Services

CONCERN: EAP gives employees and family members, who live in their household, access to short-term, solution-focused counseling, consultation, resources, and referrals for legal, financial and therapeutic needs. Specifically, your employee and their household family receive 6-8 counseling sessions per problem and are able to use service throughout the year. Services are completely confidential and do not go through individual’s insurance company or require a managerial referral. CONCERN provides rapid response to requests for counseling. If long-term therapy is needed, we find the therapist and help with scheduling. If legal, financial or other services are needed, we work to connect the employee with a professional, reducing the time spent trying to find someone to help.

Additionally, CONCERN provides information about mental health, family issues, legal and financial matters and offers consultation at no additional cost. If you are interested in learning more about how CONCERN EAP can benefit you and your employees or to set up a proposal meeting, please contact us.

Frequently Asked Questions

Find answers to frequently asked questions about CONCERN: EAP for Employees.

What kinds of problems does CONCERN help with?

CONCERN can help with concerns related to work, relationships/family, grief and loss, mental health, addictions and substance use concerns, depression, anxiety and stress.

We can provide assistance with finances and offer legal and financial referrals, as needed.

Is there a difference between therapy and EAP services?

Yes.  EAP services are designed to be on-demand, short-term, and problem-focused.  CONCERN focuses on addressing problems as they occur and attempts to help employees process their thoughts, feelings, and behavior in real time, advising as needed.  If an employee has been struggling with a longstanding issue and are looking for change, therapy might be better suited for their needs.  Employees are always welcome to ask for a referral to long-term therapy.

Is there anything CONCERN cannot do?

CONCERN: EAP does not provide either “diagnosis” or “treatment” in the usual sense.  Services provided to employees and household family members include providing information, short-term supportive counseling and referrals.

We do not provide long-term therapy.  CONCERN does not provide documentation, diagnosis or other assistance related to FMLA, disability claims, return-to-work documentation, time off, or worker’s compensation.  We do not perform drug tests, but can refer you to an agency that does.

Lastly, CONCERN is unable to speak directly to HR, managers or supervisors on an employee’s behalf.  We can coach an employee on how to approach difficult situations and resolve issues and provide support.

What sets CONCERN apart?

CONCERN: EAP is local to Western Massachusetts and provides services both in-person and virtually. We provide short-term mental health counseling, management support, training, and crisis response in our community and in house. CONCERN does not rely on local providers availability to provide EAP services or give lists of names for employees to call to get short-term services. If employees call us, we try to schedule them within the week and are responsive to on-site needs (e.g., training, crisis response, conflict resolution, benefit fairs, etc.)

Please note: CONCERN will refer children under 12 to a local provider for services, as short-term therapy is less beneficial for this group. If short-term services or direction is beneficial, we will gladly work with employees and their families to provide support.